How often do you receive online reviews from your customers? *

Rarely or never

Occasionally, but not consistentlyion 2

Frequently, and I manage them actively

Do you respond to customer reviews (positive and negative) online? *

No, I don’t have the time or system in place to do this

Yes, but I struggle to keep up with all of them

Yes, and I’m on top of it

How often do you feature customer feedback or reviews on social media or your website? *

Rarely or never

Occasionally, but I know I could do it more often

Frequently, and it’s a key part of my marketing

How would you describe your current customer loyalty? *

Most customers don’t come back after the first visit

I have some loyal customers, but it’s hard to keep them coming back

I have many repeat customers who are loyal to my business

Do you have any customer loyalty or rewards programs in place? *

No, I haven’t set anything up yet

Yes, but it’s basic and could be improved

Yes, and it’s working well for my customers

How often do you engage customers with personalized messages or offers? *

I don’t really have a system for that

I try, but I think I could do more

I frequently send personalized offers, and it works well

How do you currently handle customer questions after business hours? *

They go unanswered until I’m back in the office

I try to respond when I can, but it’s not consistent

I have a system in place to respond quickly, even after hours

Do you frequently get simple, repetitive questions from customers? *

Yes, all the time, and it takes up a lot of my time

Sometimes, but I’ve managed to handle it manually so far

No, we rarely get repetitive questions, or they are already managed efficiently

How would you describe your ability to keep up with customer inquiries, whether during business hours or beyond? *

It’s overwhelming, and I often fall behind

I manage okay, but sometimes it gets hectic

I keep up well, and rarely fall behind

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